Service philosophy:
Customer-focused
Quality as fundamental
Human-oriented
Comprehensive Services
Pre-sales: full proof to design to ensure production
In-sales: comprehensive protection to quality assurance sales
After-sales: rapid response to service to promote development
Rapid Response
1-3-5-7 customer feedback system
Provide feedback to customers in one day
Provide preliminary analysis to customers in three days
Provide complete analysis to customers in five days
Provide corrective actions to customers in seven days
24/48/72 after-sales service system
Face-to-face problem-solving in 24 hours within a 500-kilometer radius
Problem-solving in 48 hours in other internal regions
Problem-solving in 72 hours in abroad areas
Set oversea office for quickly respond
Service Commitment
Exceed customer expectations
Listen to customers
Rapid response system
On-site support service
Business: on-site maintenance, remote technical support, training authorization, spare parts sales, etc.
Mode: building external service network by training service agents, after-sales personnel of partners and sending out service engineers.
Sharing: sharing of each partner's after-sales network and comprehensive sharing of personnel, technology and resources.
1. On-site maintenance
The head office send technicians to customer's site to repair the product; the customer is required to prepare professional equipment, repaire toolings and relevant electrical accessories, as well as the relevant software for maintenance.
2. Remote maintenance
The customer is required to install remote assistant software and have a good network with high-definition camera equipment, as well as customer's professional staff to cooperate and provide relevant charging and discharging equipment.
3. Designated maintenance agent (authorized maintenance)
ECO POWER GROUP issues a letter of authorization, designated by the customer or the relevant company to repair.
Standard products - Warranty according to ECO POWER's standard warranty document
Non-standard products - Warranty according to the technical agreement and warranty agreement signed with ECO POWER
Digitalization from supply chain management, manufacturing, product transportation to delivery.
